Why does Seth consider Unifize's Customer Support, urgent?

In this video, Seth highlights the exceptional customer support provided by Unifize, detailing his interactions with the team and their responsive, solution-oriented approach. He appreciates the platform’s ability to address urgent requests swiftly, enhancing Efco’s operational efficiency. Seth’s experience underscores Unifize’s commitment to customer satisfaction and its impact on streamlining workflows and resolving issues quickly.

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Transcript

00:00 - 00:06
Well, you guys are very urgent. That's the word I would probably say. It's like if I most of the time I communicate with Akanksha, right.

00:06 - 00:18
So if I send her something that's just a helpdesk request or whatever, I mean, she's all over it all the time, so and very like it'll be 9:00 in the morning here. So it's like 10 in p.m. over there and I'm like, you don't actually have to respond to this right now.

00:18 - 00:24
It's just an issue that I'm bringing up that, you know, when you got time and she has it fixed in 20 minutes and I'm like, That's pretty sweet.

00:24 - 00:29
I don't have to worry about that, Yeah, I'd say that Unifize is fantastic at being able to like any point in time in the day.

00:29 - 00:33
If you have a question about something, it's very simple. In my opinion, to just be able to go in there.

00:33 - 00:40
You can literally just put it on the quality action ticket and just tag somebody who works there and be like, Hey, this isn't loading or rendering the way it needed to.

00:40 - 00:45
This PDF won't actually render on time. Can we get up on trying to fix this? And they're on top of it.

00:45 - 00:50
I'd say probably within 25-30 minutes, which is in my experience very fast.

00:50 - 00:55
You know, they're very good at customer support Unifize is fantastic at it. I'd say.

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Transcript

But what we've known from what I experience was, is we were able to get there with the system. We still there with the system. The system has what is needed to provide us what we're looking for, because every company, admittedly, is trying to get compliant. If we educate people, if we get people the education that they need and to get over the fear factor, I think 90% of those things can be resolved because most people will go to what they're most familiar with.What I worked with from a different company, but they're not willing to sit down and look at what the demographics are saying. People are into social media now. People are moving fast into fast paced world. But technologies are still antiquated. So there's a disconnect here, right? So while we're moving at a fast pace at home with dragging at work, so why can't we continue that speed while we at work?If your supplier has issues and you're not informed on time, you want to have an alternate supplier in place. If your suppliers are not qualified, you may not know that that needs to happen. And so when you have an integrated system that speaks to itself and is giving you all this data, you literally have the pulse of the organization in your hands as an executive at a money bound access.

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