Content Library

In this video, Seth highlights the exceptional customer support provided by Unifize, detailing his interactions with the team and their responsive, solution-oriented approach. He appreciates the platform’s ability to address urgent requests swiftly, enhancing Efco’s operational efficiency. Seth’s experience underscores Unifize’s commitment to customer satisfaction and its impact on streamlining workflows and resolving issues quickly.
Transcript

00:00 - 00:06
Well, you guys are very urgent. That's the word I would probably say. It's like if I most of the time I communicate with Akanksha, right.



00:06 - 00:18
So if I send her something that's just a helpdesk request or whatever, I mean, she's all over it all the time, so and very like it'll be 9:00 in the morning here. So it's like 10 in p.m. over there and I'm like, you don't actually have to respond to this right now.



00:18 - 00:24
It's just an issue that I'm bringing up that, you know, when you got time and she has it fixed in 20 minutes and I'm like, That's pretty sweet.



00:24 - 00:29
I don't have to worry about that, Yeah, I'd say that Unifize is fantastic at being able to like any point in time in the day.



00:29 - 00:33
If you have a question about something, it's very simple. In my opinion, to just be able to go in there.



00:33 - 00:40
You can literally just put it on the quality action ticket and just tag somebody who works there and be like, Hey, this isn't loading or rendering the way it needed to.



00:40 - 00:45
This PDF won't actually render on time. Can we get up on trying to fix this? And they're on top of it.



00:45 - 00:50
I'd say probably within 25-30 minutes, which is in my experience very fast.



00:50 - 00:55
You know, they're very good at customer support Unifize is fantastic at it. I'd say.

Why does Seth consider Unifize's Customer Support, urgent?

No items found.
No items found.
No items found.
No items found.
No items found.

Unifize Results

10x
Speed to compliance
Unifize accelerates compliance, delivering 10x faster regulatory approval for medical devices
4x
Faster time-to-market
Map Unifize to your processes and streamline workflows, process automation
70%
Fewer meetings
Less meetings with in-app collaboration, real-time updates, and decision logs
Transcript

But what we've known from what I experience was, is we were able to get there with the system. We still there with the system. The system has what is needed to provide us what we're looking for, because every company, admittedly, is trying to get compliant. If we educate people, if we get people the education that they need and to get over the fear factor, I think 90% of those things can be resolved because most people will go to what they're most familiar with.What I worked with from a different company, but they're not willing to sit down and look at what the demographics are saying. People are into social media now. People are moving fast into fast paced world. But technologies are still antiquated. So there's a disconnect here, right? So while we're moving at a fast pace at home with dragging at work, so why can't we continue that speed while we at work?If your supplier has issues and you're not informed on time, you want to have an alternate supplier in place. If your suppliers are not qualified, you may not know that that needs to happen. And so when you have an integrated system that speaks to itself and is giving you all this data, you literally have the pulse of the organization in your hands as an executive at a money bound access.

View More Case Studies
A quote from Denis Machoka
Video icon

Denis's Experience with Unifize: Revolutionizing Quality Assurance Systems

Quality expert Denis details his transformative journey with Unifize. He praises its efficient design, user-centric approach, and the system's ability to streamline data handling and accelerate time to market.

A quote from Michael Hogan
Video icon

Engineering Efficiency with Unifize: Michael Hogan's Insights from Harmonic Bionics

Mechanical Engineer Michael Hogan elaborates on how the integration of Unifize at Harmonic Bionics has streamlined his engineering processes, promoting transparency and rapid turnaround in the medical device domain.

A quote from Jesse Kolstad
Video icon

Here’s how Biovation Labs reduced testing costs from $146K to $65K in two months

Learn how and why Biovation Labs, an FDA regulated nutraceutical manufacturer based in Salt Lake City, took the decision to transition from MasterControl to Unifize for their product lifecycle (PLM) and quality management (QMS) processes.

A quote from Tedd Carr
Video icon

How a quality veteran from boosted issue closure time by 75% within the first month

Tedd Carr from The Will-Burt Company discusses overcoming their diverse and complex quality challenges across various sectors with Unifize. By consolidating five systems into one, they achieved clear accountability and reduced issue closure from months to days, demonstrating significant efficiency gains and faster decision-making in their quality processes.