00:00 - 00:20
For basic things like keeping control of, documentation, leveraging our change controls so that people are are staying on top of improvements to operating processes and documenting it correctly. Basically things like that. We need to improve the efficiency of that somehow. So I thought that there must be some sort of technological solution designed to help fill that kind of gap.

00:20 - 00:29
I think that this type of struggle between adoption and utilization and utilization of your quality management system is universal.

00:29 - 00:47
So I had looked at a number of different options as in during my search. But the stuff that always bothered me when looking at these applications was how rigid they were set up. They almost seem like software that had been developed in a vacuum.

00:48 - 00:53
That later were was trying to find a solution to solve using that software.

00:53 - 00:59
None of the options that we had looked at really sat right with me until when I came across Unifize.

00:59 - 01:09
You know, I looked at some of the testimonials available on the website. I looked at the videos that you had said about how the Unifize process works with the value proposition.

01:09 - 01:41
And it made so much sense to me because like I mentioned before, we we spent so much time just trading basic information about a specific case back and forth, back and forth, through emails, through meetings and all that. It would be so much simpler to have all the information in a single place tied to the actual process itself so everyone can ad hoc enter new, updated information as it comes in without having to backtrack and find relevant emails or repeat conversations as to a case escalates going forward.

01:41 - 01:44
Unifize from what I was reading was designed to solve that.

01:44 - 01:52
And so that's how I got in touch with you. I sent you guys an email said, Please help Our quality management system, as it stands right now is driving me crazy.

01:52 - 01:56
I like what your tech says it's designed to solve. Let's learn a little bit more about it.

01:56 - 01:59
Those are two big factors. The third one was, of course, cost.

01:59 - 02:10
As a smaller company, you know, you have big mature systems like MasterControl that are designed to solve issues like this. But the system itself is quite rigid. The onboarding costs are quite significant.

02:10 - 02:18
It didn't make sense for a company of our size to be able to leverage software that really is designed for more enterprise level companies.

02:18 - 02:43
And so if you look down the line towards software that was designed more for smaller companies, you still run into the same issues that I mentioned before, even though the cost of onboarding the software itself is not nearly as high, you still run into the rigidity issue where you had to figure out how to make your process fit the software and not had the flexibility to make the software represent the quality processes that you know already work within your organization.

02:43 - 02:53
You know, we ran through a few demos of the other ones and it just it didn't make any sense. And we knew for both the cost and adoption perspective, there was no way we'd be able to roll it out effectively.

02:53 - 03:17
So Unifize was in the end, it just made the most compelling case. It made a lot of sense when we presented to management about the potential benefits you can have on our quality management system. They had already been hearing feedback from our quality control and their product leaders about the difficulties of staying on top of all the documentation requirements for being ISO certified and being a CGMP company.

03:17 - 03:21
Unifize ended up being the right choice for us.