Reducing the time to resolve customer complaints on Unifize

[00:00 - 00:05]
The beauty of the customer complaints conversation that I have and Unifize is that it's immediately connected to the Finished

[00:05 - 00:27]
Good Lot, because customers when they complain, are always talking about a product, a bottle a Lot and rather than having to take what they said and go open file cabinets and emails and looking here and there, you just, oh, this is a Lot. And then just like I can scan it out in the warehouse by connecting that Lot, the Finished Good Lot into the customer complaint thing.

[00:27 - 00:37]
I can see everything about that Lot. So I can do my quality investigation, my root cause analysis right then and there as just by saying, Oh, this is the Lot number on the bottom of that bottle.

[00:37 - 00:56]
Let's take a Non-Conformance that I recently had a it's an email from an outside customer. They say we had problem X and we all we needed was the Lot on the bottom of it and we're already off to the races. I mean, you're already 70% done just by doing that because all of the history of that product and that Lot is in Unifize.

[00:56 - 01:13]
So then you can from there figure out when, where, who, what, why. And it is it is right away the most powerful thing that Unifize does for those kind of quality events is it allows you to see the scope immediately. So is it a is it a one off or is could this be 10,000 bottles

[01:13 - 01:37]
Probably the first most important question when you when you deal with these things and having that answer by virtue of just saying here's the Lot number dramatically decreases the time that it takes to appropriately, effectively investigate and find the true root cause and the impact both financially and from, you know, brand awareness and risk and compliance.