Near instant implementation and adoption of Unifize

[00:00 - 00:26]
So probably the most unique aspect of Unifize that really got me attracted to it right away was drag and drop built to suit and how short the learning curve was if and it's really helped me implement effectively because implementation is very hard with new softwares, with new systems, especially where there's, you know, probably some old established areas and change is hard.

[00:26 - 00:44]
But what Unifize allows me to do is if I see a broken process or a problem, I could say, Hey, maybe this just needs a checklist and I engage the people who are in it and say, Would this be better? And then I show them how to build it and next thing I know it can. Each conversation type not only engages the users, so you're getting better feedback, better usage.

[00:44 - 01:10]
They're helping you build. So now you have absolute buy in for these people who are across the board, whether they're involved in warehousing or production or maintenance or coding or sales or it's all I find a problem and we customize the checklist at that time with the people and they're part of that. And when you get that, I mean, you can't buy that level of buy in and it gains its own momentum and growth and becomes self-sustaining.

[01:10 - 01:17]
It doesn't need me as the director of quality to constantly oversee it and birddog it. It gets a life of its own. And that's what you want

[01:17 - 01:26]
So sometimes I've and I found this to be effective is I will actually at a user and, and they'll get an email what's this.

[01:26 - 01:47]
And there are those that will just respond or go to it and start playing around. And those I've helped me identify my power users right away. And then there are those that will come find me and say, What am I seeing? And then I give them the tour and next thing you know, they're now a good user. And it's this sort of sneaky user onboarding.

[01:47 - 02:07]
And then by once they're engaged, they understand it because it's pretty straightforward relative to things I've seen in the past. And, and especially now that it has the help icon at the bottom gives you quick videos if they're curious and now that person is a user from then on and it just becomes ingrained in the process by doing the process.

[02:07 - 02:24]
So when we adopted Unifize, I didn't encounter much resistance, quite the contrary. We actually encountered people building too much. I remember the first conversation that I built with my counterparts across the organization in Quality was for Finished Good Lot.

[02:24 - 02:45]
And it they wanted they realize that they could do everything and you kind of have to back yourself off. And that's what I found is, you know, the KISS model of Keep It Simple, Stupid, because the first iteration of it had 189 different items in the checklist. And the people who wanted that thought they needed it, thought they wanted it, but then they tried to actually do it right after and realize, Whoa, we can walk this back.

[02:45 - 03:04]
And it it helped by virtue of seeing that actually seeing it laid out in front of them. Oh, wait, we can get a lot faster. And by doing it, they got a lot faster. Everything got a lot smoother because it's sometimes it's good to challenge yourself as to what are we currently doing, why are we currently doing it?

[03:04 - 03:24]
And as they were building it, these people were saying, Wait, why are we doing this? And that was huge. And it's very different than I've seen in other scenarios with systems where they're, Oh, here we go. I got to adopt this because somebody told me I have to. It helps them road test themselves, sanity check themselves. And again, and that culture of continuous improvement, it just happens.

[03:24 - 03:31]
Unifize is amazing because it grows with you. It solves problems with you as the problems come up. So if a conversation or process doesn't exist, guess what?

[03:31 - 03:49]
You can make it exist right then and there. So it's more than just quality management. It started there for us, but this journey has been amazing because it does so much more now. So and by being by breaking down those silos, but breaking down the walls and the barriers that this is quality job, this is quality function to this is all of our job, all of our function.

[03:49 - 04:13]
Then it expands and expands and expands and it gains its own inertia constantly. And what I mean by that is that every time there's a problem now, people start coming to me and saying, Hey, could Unifize's do this? And that's so unique. I've never seen that before in any company where I have people from maintenance or people from receiving or people from warehouse or various other areas coming to us to quality and saying, Hey, do you think that this could be a solution for us?

[04:13 - 04:17]
And it's so amazing to be able to say, Yeah, it is, let's do it.