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This video showcases Carol Wilson's journey with Unifize at Efco, detailing the significant shift in handling the Returned Goods process. Carol contrasts the pre-Unifize era, where cumbersome Excel sheets, multiple tabs for documentation, and manual notifications led to inefficiencies and communication gaps. With Unifize, she highlights a streamlined process with automated alerts and a centralized system, ensuring accuracy and quick resolution. This transformation has not only enhanced operational efficiency but also fostered a better collaboration environment, showcasing Unifize's impact on improving business processes.

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Transcript

00:00 - 00:04
Before Unifize was a Excel sheet that we had to fill out.



00:04 - 00:16
And then they had to attach everything by tabs So you created a tab for pictures. You created a tab for what was wrong with it. You created a tab for when the credit came back and so forth.



00:16 - 00:21
I mean, it was multiple tabs. And each person that had to touch it had to do it.



00:21 - 00:25
You can't collaborate like you can in the Unifize on the Excel.



00:25 - 00:34
The Excel again, it's a memory thing. You have to remember the right people to contact and in the right order to make things happen.



00:34 - 00:39
In Unifize, it automatically alerts you through the email process.



00:39 - 01:03
I don't specifically want to go back to the the previous one because, again, you've got to call people to tell it's there. You have to notify them, the accounting to stop payment. They don't realize it's there. I mean, it's a constant check. Now, it automatically emails them back to okay, stop. You got to look at this now and don't pay anything.



01:08 - 01:23
I'm Carol Wilson, and I'm one of the senior purchasers of Efco. Efco sells concrete forming systems to supply and make bridges or houses or parking garages or beams and so forth.



01:23 - 01:28
I'm responsible for all the steel, for all the forming systems that we make here.



01:29 - 01:35
It's whatever is wrong coming in. And that could be it could be once a week, it could be once a month.



01:35 - 01:48
The important thing is to catch it at the time it's coming in and not after the fact when you've already cut something. Because once you've cut something and it's wrong, it's our material. You know, you can't go back on the vendor then and expect a payment.



01:48 - 01:53
In what I do, if I can't do it right away, I'm moving on to something else. Now you forgot.



01:53 - 02:02
And you can't go back. But once it’s in Unifize, It's there. It pops up on everybody's screen that's in that group. They can't forget. I mean, it's popped there now.



02:06 - 02:16
We did get audited from a different government and we had to go back ten years to find the certs for the material that we shipped out.



02:16 - 02:26
I'm the only one that had it on the computer to find those certs or you had to go find it in the paper boxes. We don't keep those after five years. I said, That's a real problem.



02:26 - 02:41
If I wasn't here, yes, I can get into my emails. IT could. But how it's sorted is all by supplier, so you have to know the supplier, you have to know the product, you have to know what you're looking for when you go find the certs. Because I keep all the conversations all the way through.



02:41 - 02:56
The reason we are using Unifize now, Unifize allowed me to move the certs to the PO, so now you're not have to find the supplier. You're finding the PO with the material that came in on that PO.



02:56 - 03:02
So now you just eliminated going through all the conversations of the supplier folder.



03:02 - 03:11
The only way I can see that this is going to happen to show the success of this and this could happen, we'll probably get another audit from the same country.



03:11 - 03:13
“Oh, we have all that data now. It's all right here.”

Enabling swift actions with on-time communication through Unifize

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Transcript

But what we've known from what I experience was, is we were able to get there with the system. We still there with the system. The system has what is needed to provide us what we're looking for, because every company, admittedly, is trying to get compliant. If we educate people, if we get people the education that they need and to get over the fear factor, I think 90% of those things can be resolved because most people will go to what they're most familiar with.What I worked with from a different company, but they're not willing to sit down and look at what the demographics are saying. People are into social media now. People are moving fast into fast paced world. But technologies are still antiquated. So there's a disconnect here, right? So while we're moving at a fast pace at home with dragging at work, so why can't we continue that speed while we at work?If your supplier has issues and you're not informed on time, you want to have an alternate supplier in place. If your suppliers are not qualified, you may not know that that needs to happen. And so when you have an integrated system that speaks to itself and is giving you all this data, you literally have the pulse of the organization in your hands as an executive at a money bound access.

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