In this comprehensive video, Erica Bennerman introduces herself as a Quality Assurance Specialist at Adaptive Health. She outlines her crucial role in ensuring that products meet customer expectations and adhere to stringent quality standards. Erica explains that Adaptive Health specializes in producing nutritional supplements, where her department focuses on scrutinizing product presentation, artwork, and ingredient compliance. She emphasizes the importance of meeting FDA and General Manufacturing Practices (GMP) standards and maintaining essential documentation for potential audits. Erica shares her professional journey, starting as an Executive Assistant and transitioning into quality assurance, highlighting Adaptive Health's supportive environment for growth and exploration. This video effectively presents Erica's commitment to quality and the rigorous processes at Adaptive Health to ensure superior product standards.

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Transcript

00:00 - 00:12
My name is Erica Bennerman. I'm quality assurance specialist with Adaptive Health, and we're responsible for making sure that the product that goes to the customer meets their needs.

00:12 - 00:21
Well, with adaptive health, we actually produce and manufacture nutritional supplements and with that.

00:21 - 00:42
In the quality assurance department, we actually make sure that we're reviewing the products, making sure that everything is correct in terms of presentation, artwork, the actual product itself, in terms of the ingredients and reviewing, making sure it meets specific standards.

00:42 - 00:47
There are certain FDA standard standards that we need to abide by. General GMP standards as well, which is general manufacturing practices.

00:47 - 00:57
So with that, we actually have certain documents that we have to actually keep.

00:57 - 01:08
So we make sure that certain documents that we actually make sure that we keep in-house, that we may actually be audited by the FDA as well.

01:08 - 01:14
So for example, with the products that we manufacture through Biovation, On a day to day basis, there's certain products that are produced by our contract manufacturers and we actually go through a process of reviewing that.

01:14 - 01:50
There are certain quality standards that we need to actually make sure that is are met in terms of the actual presentation of the product, the product itself, making sure there's the correct product count, making sure that the actual artwork that we have approved is utilized for that particular product. Just the overall standard of the product, just making sure it meets the testing needs as well.

01:50 - 02:06
Well, with Adaptive Health, I started out with Adaptive Health, actually as executive assistant, so I'm actually somewhat new to quality assurance.

02:06 - 02:17
I've been in that department about two years, but with the company overall for about seven years. With Adaptive Health, they do give you opportunities for growth and, you know, kind of moving around and such. So I decided to kind of tag along, you know, take on the journey in terms of quality.

About Erica and her role at Adaptive Health

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The one important feature that sold the deal for Seth

02:33

Getting engineering to adopt a new eQMS

05:21

Why Biovation moved from MasterControl to Unifize

03:16

Using Unifize to track Non-Conformances and Deviations

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Transcript

But what we've known from what I experience was, is we were able to get there with the system. We still there with the system. The system has what is needed to provide us what we're looking for, because every company, admittedly, is trying to get compliant. If we educate people, if we get people the education that they need and to get over the fear factor, I think 90% of those things can be resolved because most people will go to what they're most familiar with.What I worked with from a different company, but they're not willing to sit down and look at what the demographics are saying. People are into social media now. People are moving fast into fast paced world. But technologies are still antiquated. So there's a disconnect here, right? So while we're moving at a fast pace at home with dragging at work, so why can't we continue that speed while we at work?If your supplier has issues and you're not informed on time, you want to have an alternate supplier in place. If your suppliers are not qualified, you may not know that that needs to happen. And so when you have an integrated system that speaks to itself and is giving you all this data, you literally have the pulse of the organization in your hands as an executive at a money bound access.

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