Risk Management made easier on Unifize
Clarissa explains the criticality of risk management in the medical device sector, emphasizing patient safety. With Unifize, they've streamlined risk management, integrating their documentation and analysis seamlessly. The platform facilitates creating input-output matrices, linking design choices directly to user needs and demonstrating the impact on safety, thus simplifying compliance and ensuring a clear path to safe, effective medical solutions.
Transcript

[00:00 - 00:06]
As a senior quality engineer and in general, one of the most important things for quality is risk management, especially in the medical device space.



[00:07 - 00:14]
So you really have to focus on, how can this product go wrong and how we're going to make sure that it's safe for the patient.



[00:14 - 00:21]
You know, and that's the most important thing. You can have these innovators and create these beautiful, wonderful devices.



[00:21 - 00:45]
If there's an error or if something happens with it and you have somebody, you know, God forbid, die or something terrible happened to them, you know, you really need to think about how we're going to protect the patient because that's why we all got into medical device, right? You want to make the world better for people. You want to make things that are going to make people's lives better. And one of the ways to do that is through risk management.



[00:50 - 01:31]
Very basic level, you have a device and you look at every specification you have your user needs, right? Why did you make the device the way it is? You know, how is this going to help the user, How is it going to help the patient? And you take those user needs and you break them down into requirements and further into specifications the best way that I have to explain that is, for example, you know, yes, you want something to be able to be easily disconnected, right? There's lots of ways of doing that. You could have something that screws down to hold it together and then you unscrewing it, removes it. But for example, in surgery, a surgeon doesn't want to do that.



[01:31 - 01:46]
You know, the product development side, you get to say, oh, how about a button? Or how about a switch, a clip on and off and, you know, it can be really easy to get overwhelmed by all these possibilities of solutions for a single requirement or a single user need.



[01:47 - 02:15]
And that's where risk measurements or risk controls can help you, Yeah, it might be great to have this button or switch or whatever, be able to solve this problem. But is that solution going to cause more problems how are you going to be able to control those risks down? I have the FMEA in my head, but you know, you have your user need, your requirement, your specification, which is usually something that you want to be able to measure.



[02:15 - 02:37]
And so then from there, you know, you look at your hazards, hazardous situations and your harms. So, you know, making sure that you're designing it right. If we're talking about DFM or design FMEA and so you say, okay, so we have this this saw blade slot, for example, it has to be a certain width and height.



[02:37 - 03:03]
What happens if you designed it wrong, If it's not the correct, You know what are ways can that affect the patient. So, in this example of surgery, you know, you might have difficulty being able to make the cuts you need to with those blades. You might have difficulty being able to get the exact angles you need. And okay, so now you have your hazardous situation, your hazard.



[03:03 - 03:12]
What about your harm? You know, what we really care about and what the FDA and these other regulatory bodies care about is how that affects the patient.



[03:12 - 03:41]
If you're not able to do what you need to do, what are the issues with the patient? Is it going to be a delay in treatment? Is it going to be pain or they're going to have issues with their quality of life in the future? all of the different harms that could happen to a person because of this one feature right. And so once you have that, you also need to connect to, you know, you're required by law to control all of those risks down to as far as possible.



[03:41 - 03:47]
You know, you need to do tolerance stacks, any kind of verification and validation.



[03:47 - 04:14]
So you have to have various types of tests, you know, where tests, user validation, other verification activities to make sure that what you've designed is correct. And based on that, you can make an educated decision in order to bring your occurrence level down. I forgot to mention risk, you know, on the basis part is defined as occurrence times severity, and that's how you get your risk number.



[04:14 - 04:27]
And so, for example, one of your harms might be a mild annoyance to the patient, but if it's going to happen every time, then you really need to figure out a way to control that down and reduce the risk.



[04:27 - 04:37]
That's primarily kind of the basis of risk control is trying to reduce the occurrence by doing all of your due diligence to be able to make something that's safe and effective for the patient.



[04:37 - 04:50]
So through using Unifize, we are able to define our risk, our risk definitions and maintain all of our documentation and our specifications there.



[04:50 - 05:31]
And so in some places you can store your risk documentation and your risk analysis. You know, as a document process and keep that separate. But if you want to go further, you know, you can make your own input output matrix matrices through Unifize. You know, you can have a process where you define each of these design choices and specifications, connect them to your user needs, and then you're able to show the outputs of those, you know, which is really important to be able to see, you know, what's the problem you're trying to fix the user need and your requirement and how you are creating what you are creating to fix that.



[05:31 - 05:33]
And so you're able to track that in Unifize,

Unifize Results

10x
Speed to compliance
Unifize accelerates compliance, delivering 10x faster regulatory approval for medical devices
4x
Faster time-to-market
Map Unifize to your processes and streamline workflows, process automation
70%
Fewer meetings
Less meetings with in-app collaboration, real-time updates, and decision logs
Transcript

But what we've known from what I experience was, is we were able to get there with the system. We still there with the system. The system has what is needed to provide us what we're looking for, because every company, admittedly, is trying to get compliant. If we educate people, if we get people the education that they need and to get over the fear factor, I think 90% of those things can be resolved because most people will go to what they're most familiar with.What I worked with from a different company, but they're not willing to sit down and look at what the demographics are saying. People are into social media now. People are moving fast into fast paced world. But technologies are still antiquated. So there's a disconnect here, right? So while we're moving at a fast pace at home with dragging at work, so why can't we continue that speed while we at work?If your supplier has issues and you're not informed on time, you want to have an alternate supplier in place. If your suppliers are not qualified, you may not know that that needs to happen. And so when you have an integrated system that speaks to itself and is giving you all this data, you literally have the pulse of the organization in your hands as an executive at a money bound access.

Related Case Study Videos

01:48
What does collaboration mean to Carol with Unifize
In this video, Carol Wilson from Efco delves into the essence of collaboration through Unifize, contrasting it with traditional communication methods like emails and phone calls. She highlights how Unifize's platform ensures critical information is instantly accessible, preventing delays and misunderstandings in her workflow. Carol appreciates the tool's ability to keep projects moving forward by ensuring that notifications and updates are prominently displayed to all relevant team members, making it impossible to overlook important tasks. Her experience underscores the efficiency and clarity Unifize brings to team collaboration.
01:47
The problems Tedd faced with managing multiple quality systems
Mired in an archaic quality system since 1994, The Will-Burt Company grappled with a maze of spreadsheets and disjointed programs until Unifize revolutionized their process. Tedd Carr shares how their transition to Unifize's singular platform dissolved the cumbersome task of correlating data across five different systems, unveiling trends and accelerating efficiency in quality management.
04:23
Moving from MasterControl to Unifize
In this insightful video, Erica reflects on her transition from using MasterControl to adopting Unifize for quality management. She shares her journey of growth and adaptation with Unifize, highlighting its superior efficiency in document handling and management. Erica notes the stark contrast between the two systems, pointing out how Unifize simplifies document uploads and centralizes management with just a click. She also touches on the benefits of Unifize's collaborative capabilities, allowing seamless integration with external partners like contract manufacturers. Erica's narrative emphasizes Unifize's user-friendly interface and its effectiveness in streamlining quality control processes, which were previously cumbersome with traditional methods like email or Dropbox.
02:35
How Unifize made me a hero in my company
Jesse Kolstad shares how Unifize has amplified his impact and recognition at Biovation Labs. The platform's transformative capabilities have led to substantial operational enhancements, making its users, like Jesse, pivotal contributors to the company's success.
07:00
How Unifize's real time collaboration empowers faster and efficient decision making
In this video, Jesse Kolstad of Biovation Labs accentuates the power of Unifize's real-time collaborative environment. He praises its capability to manage multiple tasks concurrently, leading to significant time savings, increased visibility, and enhanced communication. Jesse emphasizes how this real-time collaboration facilitates swift and effective decision-making.
01:14
Hear about things in real-time and start conversations early on with Unifize's mobile capabilities
Tedd Carr discusses the significant advantage brought by Unifize's mobile functionality to The Will-Burt Company. With a web and cloud-based system, Unifize's mobile app enables their sales force to initiate quality conversations and address customer concerns instantly while on the move. This real-time communication capability has proven to be a valuable tool, fostering timely discussions and swift issue resolution, and is especially praised by those who often work remotely or travel.
00:35
How we use Unifize to manage SOPs and their revisions
In this video, Erica discusses the practicality of Unifize in managing and updating Standard Operating Procedures (SOPs). She appreciates the platform's robust feature that meticulously tracks revisions, highlighting its significance in an environment where procedures are frequently changing. Erica points out that Unifize is particularly useful in overseeing these changes, ensuring that every modification is clearly documented and traceable. She emphasizes the convenience of being able to instantly access any SOP, as all documents are centrally stored in Unifize. This capability not only saves time but also enhances the accuracy and efficiency of managing operational processes. Erica's insights illustrate how Unifize serves as a vital tool in maintaining up-to-date and accessible SOPs, crucial for the smooth functioning of quality assurance processes.
01:17
Managing part revisions on Unifize
Michael sheds light on the intricacies of managing part revisions at Harmonic Bionics using Unifize. He describes their systematic approach, where each part is tagged with a specific revision. This setup allows team members, like purchasers, to seamlessly access and review older versions of parts when needed. Michael values Unifize's capability to store and present all relevant information, from product definitions to design files, ensuring a comprehensive understanding of each part's evolution.
01:44
How has the definition of collaboration changed before and after Unifize
In this video, Wilson explores how the definition of collaboration has evolved within their organization after implementing Unifize. Previously marked by siloed efforts and miscommunications, the adoption of Unifize has led to a more unified and efficient workflow, significantly improving project outcomes and stakeholder engagement.
03:23
About Denis Machoka and his role as VP of Quality at Harmonic Bionics
Denis Machoka, VP Quality at Harmonic Bionics, shares his evolution from a scientist with a background in chemistry and biology to a Quality Systems expert. He delves into his experiences in laboratories, IT systems implementation, and his expertise in qualifying systems within regulatory frameworks.
00:34
What collaboration means to Dave
In this video, Dave Anderson passionately discusses the essence of collaboration through Unifize. He emphasizes the significance of having smaller, focused groups tackling specific issues such as scrap or rework. Dave appreciates how Unifize facilitates open discussions, allowing for collective problem-solving where no single individual holds all the answers. This collective approach brings diverse ideas to the forefront, enhancing the problem-solving process. Dave's testimonial underscores the value of collaboration in fostering a more innovative, efficient, and inclusive work environment.
01:30
How important is having a single system for everyone to collaborate on all things quality
In this video, Erica expresses her enthusiasm for the collaborative aspect of Unifize, emphasizing its effectiveness in facilitating smooth teamwork without overlapping efforts. She appreciates the platform's ability to connect various departments, including their contract manufacturer, which she frequently mentions in relation to finished good lots. Erica highlights how Unifize streamlines communication, particularly with the contract manufacturer, offering a quicker and more efficient alternative to email or other methods. She notes that other departments also find value in Unifize for accessing files and information. Erica acknowledges some challenges in getting everyone to adapt to a new system but is optimistic about the ongoing efforts of the quality team to improve collaboration across teams. She believes that embracing Unifize will greatly enhance overall efficiency and productivity within the company. This video showcases Unifize's role in promoting effective inter-departmental collaboration and communication.
00:36
Minimising the impact on IT while implementing Unifize
The Will-Burt Company strategically chose Unifize to alleviate their IT department's workload. Tedd Carr appreciates that Unifize's team handled everything from installation to launch, ensuring minimal IT involvement. This approach not only streamlined the implementation process but also allowed their IT staff to focus on other critical internal tasks, marking a significant internal shift towards efficiency and resource optimization.
01:12
How conversations in Unifize foster better collaboration
Tedd Carr is enthusiastic about how Unifize's conversation-driven platform has revolutionized collaboration at The Will-Burt Company. He observed a significant uptake in engagement following a refresher course, likening the buzz of activity to a lively slot machine. This surge in conversations among varied personnel didn't lead to confusion but rather an organized flow of information. Carr takes pride in witnessing the team's proactive interactions and the smooth progression of tasks, indicating a thriving, collaborative environment.
02:32
How Unifize's no-code configuration speeds up implementation
Clarissa Archer emphasizes the significance of adaptability in Harmonic Bionics' choice of a QMS. With Unifize, they could shape the software to their specific needs, bypassing the rigidity of traditional systems. The power to make direct adjustments without relying on external teams was a game-changer for them, speeding up processes significantly.
02:48
What are the quality standards followed at Applechem
This video outlines the stringent quality standards Applechem adheres to in its product development process. Emphasizing compliance with global regulatory requirements and a commitment to safety and efficacy, it showcases the company's dedication to maintaining high-quality benchmarks in the cosmetics industry.
01:00
Why does Seth consider Unifize's Customer Support, urgent?
In this video, Seth highlights the exceptional customer support provided by Unifize, detailing his interactions with the team and their responsive, solution-oriented approach. He appreciates the platform’s ability to address urgent requests swiftly, enhancing Efco’s operational efficiency. Seth’s experience underscores Unifize’s commitment to customer satisfaction and its impact on streamlining workflows and resolving issues quickly.
01:02
What are the compliance standards followed at Adaptive Health
In this video, Mikala outlines the compliance standards followed at Adaptive Health. She delves into the various regulatory requirements they adhere to and how maintaining these standards is critical for their operations. Mikala explains how Unifize plays a vital role in ensuring compliance, managing documentation, and streamlining processes to meet these rigorous standards effectively.
01:24
How Unifize already had everything we were looking for
In their quest for a QMS that seamlessly aligns with their operations, The Will-Burt Company found Unifize's platform to be the perfect fit. Tedd Carr lauds its all-in-one capability, which encompassed core needs like internal audits, non-conformances, customer feedback, and corrective actions, eliminating the need for multiple modules. The flexibility to tailor the software to their specific processes and the inherent ease of use ensured Unifize stood out, satisfying their desire for a customizable and user-friendly system.
00:28
Resolving Out of Specs and getting the product to market faster with Unifize
In this detailed video, Mikala discusses how Unifize has streamlined the process of resolving out-of-specification (OOS) issues. She explains how the platform has reduced the time products are held in quarantine, from a month to mere hours, thereby preventing delays and backorders. Mikala highlights the cost savings and efficiency gains achieved through Unifize, showcasing its significant role in getting products to market faster while maintaining quality standards.

Experience the benefits of Unifize

4x Faster time-to-market

Map Unifize to your processes and streamline workflows, process automation, and prioritization

70% Fewer meetings

Less meetings with in-app collaboration, real-time updates, and decision logs

10x Speed to compliance

Unifize accelerates compliance, delivering 10x faster regulatory approval for medical devices

View More Case Studies
Video icon

Here’s how Biovation Labs reduced testing costs from $146K to $65K in two months

Learn how and why Biovation Labs, an FDA regulated nutraceutical manufacturer based in Salt Lake City, took the decision to transition from MasterControl to Unifize for their product lifecycle (PLM) and quality management (QMS) processes.

Video icon

Here’s how Harmonic Bionics slashed time to market by 80%

Clarissa Archer shares her experience integrating Unifize into Harmonic Bionics, underscoring its value in streamlining change control, facilitating communication, and ensuring robust documentation for regulatory compliance in the medical device sector.

Video icon

Will-Burt's game changing boost to quality process cycle times

Learn how The Will-Burt Company was able to implement and adopt a new quality management system across 8 collaborating teams in less than a day and streamline internal / supplier non-conformances, customer complaints (VOCs), internal / supplier audits, 8D reporting, corrective actions and preventive actions.