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Hear about things in real-time and start conversations early on with Unifize's mobile capabilities

Tedd Carr discusses the significant advantage brought by Unifize's mobile functionality to The Will-Burt Company. With a web and cloud-based system, Unifize's mobile app enables their sales force to initiate quality conversations and address customer concerns instantly while on the move. This real-time communication capability has proven to be a valuable tool, fostering timely discussions and swift issue resolution, and is especially praised by those who often work remotely or travel.

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Transcript

00:00 - 00:08
Other things that were important to us is, is making sure that we could have a web or a cloud based with mobile capabilities.



00:08 - 00:40
We've also found that the Unifize platform works equally well on mobile devices. Our salespeople really appreciate that they spend a lot of time on the road and if they have to haul bulky equipment along and fire up their laptop to launch a customer concern, it probably just won't happen. Now, with Unifize, they can do it right from their mobile, their mobile app on their phone and we hear about things real time and we could start conversations early on.



00:40 - 00:42
And that's been a valuable tool.



00:42 - 01:04
What was really different is the fact that it's just now conversation driven and things just happened much more timely. We've noticed that every day, every day we see progress and how it's being embraced. The conversations within Unifize become more relaxed and it we just found ways to keep, to keep things moving forward.

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Transcript

But what we've known from what I experience was, is we were able to get there with the system. We still there with the system. The system has what is needed to provide us what we're looking for, because every company, admittedly, is trying to get compliant. If we educate people, if we get people the education that they need and to get over the fear factor, I think 90% of those things can be resolved because most people will go to what they're most familiar with.What I worked with from a different company, but they're not willing to sit down and look at what the demographics are saying. People are into social media now. People are moving fast into fast paced world. But technologies are still antiquated. So there's a disconnect here, right? So while we're moving at a fast pace at home with dragging at work, so why can't we continue that speed while we at work?If your supplier has issues and you're not informed on time, you want to have an alternate supplier in place. If your suppliers are not qualified, you may not know that that needs to happen. And so when you have an integrated system that speaks to itself and is giving you all this data, you literally have the pulse of the organization in your hands as an executive at a money bound access.

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