For The Will-Burt Company, product complexity was not the problem. Visibility and speed were. With nearly a thousand suppliers and quality data spread across spreadsheets, Access databases, shared folders, and email threads, answering basic questions took too long. NCRs, corrective actions, audits, documents, and customer feedback lived in different places, so trends were hard to spot and closures dragged on.

The Will-Burt Company needed more than incremental efficiency. They needed one connected system that could unify supplier quality, internal quality, and compliance workflows, while giving teams and leaders real-time clarity. That is when they chose Unifize.

This case study explores how The Will-Burt Company:

• Consolidated five disconnected quality tools into one unified platform for end-to-end traceability
• Reduced average NCR closure time by 75%, from 4 to 5 weeks to just over 7 days
• Brought supplier NCRs, corrective actions, and performance metrics into connected supplier dashboards
• Enabled 90 to 95% of audits to be conducted remotely with complete audit trails and controlled access
• Reduced customer complaint closure time from 4+ weeks to about 11.4 days by linking VoC to quality workflows

By turning quality into a connected, cross-functional system, The Will-Burt Company did not just speed up closures. They built real-time visibility and accountability that supports continuous improvement across the business.